Terms & Conditions

Kravo Electric Mobility is an electric mobility brand focused on providing practical and reliable electric mobility solutions for everyday customers.

Our Head Office is located in Noida, Uttar Pradesh, and our manufacturing and assembly operations are based in the Industrial Area, Gorakhpur, Uttar Pradesh.

Kravo's objective is to build long-term relationships with customers through product quality, customer satisfaction, after-sales service and warranty support.

We make reasonable efforts to ensure that product information displayed on our website, catalogues, brochures, advertisements and other marketing materials is accurate and up to date.

Product information may include:

• Product specifications
• Features
• Dimensions
• Colours
• Images
• Performance information
• Battery specifications
• Charging information
• Accessories
• Prices
• Warranty information

Specifications, features, colours, components and other product details may change from time to time due to product improvements, supplier availability, technical requirements or manufacturing considerations.

Actual products may vary slightly from images, illustrations or colours displayed on digital or printed materials.

Such variations do not necessarily constitute a defect in the product.

All products are subject to availability.

The appearance of a product on our website, catalogue or promotional material does not guarantee that the product is available for immediate purchase or delivery.

Kravo reserves the right to:

• Modify products
• Discontinue products
• Change specifications
• Introduce new variants
• Change colours or features
• Limit availability

without prior notice, subject to applicable law.

Prices displayed by Kravo may change from time to time.

Unless specifically stated otherwise, the applicable price may not include certain additional costs such as:

• Applicable taxes
• Registration charges
• Insurance
• Transportation or delivery charges
• Accessories
• Government fees
• Other applicable charges

The final price payable by a customer will be confirmed at the time of booking or purchase.

Prices quoted by authorized Kravo dealers may also be subject to their applicable commercial terms.

Any enquiry, booking request or expression of interest submitted through the Kravo website, social media platforms, WhatsApp, telephone, dealer or other communication channels does not automatically constitute a confirmed sale.

A booking may be considered confirmed only after:

• Availability has been confirmed
• Applicable payment has been received
• Required documentation has been completed
• The booking has been accepted by Kravo or an authorized Kravo dealer

Booking amounts, cancellation terms and refund conditions may vary depending on the applicable product, offer or dealer arrangement.

The applicable booking terms communicated to the customer at the time of booking shall apply.

Delivery dates communicated by Kravo or an authorized dealer are estimates unless expressly confirmed otherwise in writing.

Delivery may be affected by:

• Product availability
• Manufacturing schedules
• Transportation
• Documentation
• Registration requirements
• Weather conditions
• Government requirements
• Supply-chain disruptions
• Events beyond our reasonable control

Kravo will make reasonable efforts to meet communicated delivery timelines.

However, delays caused by circumstances beyond our reasonable control shall not automatically constitute a breach of these Terms & Conditions.

Where registration, insurance, permits, licences or other statutory requirements apply to a particular Kravo vehicle, the customer is responsible for complying with applicable laws and completing the necessary formalities unless otherwise agreed with Kravo or the authorized dealer.

Customers must operate the vehicle in accordance with applicable traffic, transport and safety laws.

The customer should confirm the applicable registration and usage requirements for the specific Kravo model before purchase.

Kravo products may be covered by a manufacturer's warranty subject to the applicable Kravo Warranty Policy.

Warranty duration, coverage, exclusions and claim procedures may differ depending on:

• Vehicle model
• Battery type
• Electrical components
• Mechanical components
• Accessories
• Other individual components

The specific warranty document supplied with the vehicle shall govern the applicable warranty coverage.

Warranty claims may require:

• Original invoice or proof of purchase
• Vehicle identification details
• Warranty documentation
• Service records, where applicable
• Inspection by Kravo or an authorized service centre

Kravo reserves the right to inspect the vehicle or relevant component before approving a warranty claim.

Unless otherwise specifically covered under the applicable warranty policy, warranty coverage may not apply to damage, failure or deterioration caused by:

• Accidents or collisions
• Misuse or abuse
• Negligent operation
• Unauthorized modifications
• Unauthorized repairs
• Tampering with electrical systems
• Improper charging
• Use of unauthorized chargers
• Use of unauthorized spare parts or accessories
• Failure to follow the owner's manual
• Improper maintenance
• Normal wear and tear
• Cosmetic damage
• Scratches, dents or paint deterioration resulting from normal use
• Water or environmental exposure beyond the specified operating limits
• Damage caused by fire, flood or other external events
• Commercial or abnormal use where not approved for the particular vehicle
• Damage resulting from use outside the intended purpose of the vehicle

The detailed warranty policy applicable to the particular vehicle shall prevail in the event of any inconsistency.

Electric vehicles contain high-energy electrical and battery systems and must be operated and charged responsibly.

Customers must:

• Follow the charging instructions provided by Kravo
• Use the recommended charger
• Use suitable electrical connections
• Keep charging equipment in appropriate condition
• Avoid unauthorized modification of the battery or electrical system
• Follow all safety instructions supplied with the vehicle

Customers should not attempt to open, modify, repair or tamper with the battery pack or other high-voltage/electrical components unless specifically authorized and qualified to do so.

Unauthorized modifications may create safety risks and may affect warranty coverage.

Customers are responsible for maintaining their vehicle according to the recommended maintenance schedule.

For proper vehicle performance and safety, customers should use authorized Kravo service centres or qualified personnel as recommended by Kravo.

Failure to carry out required maintenance may affect vehicle performance and, where permitted under the applicable warranty terms, may affect warranty coverage.

Kravo is committed to providing after-sales support through its authorized service network.

After-sales services may include:

• Periodic servicing
• Repairs
• Diagnostics
• Warranty support
• Spare parts
• Technical assistance

Service availability may vary depending on location and the availability of authorized service facilities and parts.

Kravo may expand or modify its authorized service network from time to time.

Kravo recommends the use of genuine or approved Kravo spare parts, accessories and components.

Availability of specific spare parts or accessories may vary by model and location.

Installation of unauthorized components or accessories may affect vehicle performance, safety or warranty coverage.

Customers are responsible for:

• Providing accurate information during booking and purchase
• Providing accurate contact and delivery information
• Completing applicable documentation
• Following the owner's manual
• Following charging and maintenance instructions
• Operating the vehicle responsibly
• Complying with applicable laws and regulations
• Maintaining the vehicle appropriately
• Keeping invoices and warranty documents safely
• Reporting relevant issues promptly to Kravo or an authorized dealer

Customers must not use Kravo vehicles for purposes for which the particular vehicle has not been designed or approved.

The Kravo website is provided to offer information about our company, products and services.

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Introduce malicious software or code
• Copy or reproduce website content without permission
• Interfere with the operation or security of the website
• Misuse enquiry, booking or contact forms

Kravo reserves the right to restrict or terminate access to the website where necessary to protect its systems, customers or business.

Although Kravo makes reasonable efforts to keep website information accurate, we do not guarantee that all information will always be:

• Complete
• Current
• Error-free
• Available without interruption

Information may be updated, corrected or changed from time to time.

All intellectual property appearing on Kravo's website and official marketing materials, including but not limited to:

• KRAVO name
• KRAVO logo
• Product names
• Product images
• Graphics
• Videos
• Text
• Designs
• Marketing material
• Website content

is owned by or licensed to Kravo or its relevant rights holders.

No content may be copied, reproduced, modified, distributed, published or commercially used without prior written permission, except where permitted by applicable law.

Our website, social media communications or other materials may contain links to third-party websites or services.

These links are provided for convenience.

Kravo does not control and is not responsible for:

• Third-party websites
• Their content
• Their availability
• Their privacy policies
• Their terms of use
• Their services

Customers should review the applicable terms and policies of third-party services before using them.

From time to time, Kravo or its authorized dealers may offer promotional schemes, discounts, accessories, exchange offers or other benefits.

Promotional offers may be subject to separate terms and conditions, eligibility requirements, geographical restrictions, validity periods and availability.

Unless specifically stated otherwise, promotional offers cannot be assumed to be permanent.

Kravo reserves the right to modify or withdraw promotional offers subject to applicable law and the terms of the relevant offer.

Kravo values customer feedback and may use feedback to improve its products and services.

Where customers voluntarily provide suggestions, comments or feedback, Kravo may use such information for product development, service improvement and internal business purposes, subject to applicable law and our privacy practices.

Personal information submitted through the Kravo website, enquiry forms, booking processes or other official channels may be processed for purposes including:

• Responding to enquiries
• Processing bookings
• Providing customer support
• Warranty administration
• Service management
• Communication regarding products and services
• Compliance with applicable legal requirements

Personal information will be handled in accordance with applicable laws and Kravo's applicable Privacy Policy.

To the maximum extent permitted by applicable law, Kravo shall not be responsible for indirect, incidental, special or consequential losses arising from the use of our website, products or services.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms & Conditions is intended to restrict any statutory consumer rights available to customers under applicable law.

Kravo shall not be responsible for delays, interruptions or inability to perform obligations caused by circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters
• Floods
• Fires
• Earthquakes
• Epidemics or pandemics
• Government actions
• Regulatory changes
• Transportation disruptions
• Supply-chain disruptions
• Strikes
• Labour disputes
• Power failures
• Accidents
• War or civil disturbances
• Other unforeseen circumstances

Kravo will make reasonable efforts to resume affected operations as soon as reasonably possible.

Kravo reserves the right to modify:

• Products
• Features
• Specifications
• Services
• Website content
• Prices
• These Terms & Conditions

from time to time.

The latest version of these Terms & Conditions published on our website shall replace previous versions, subject to applicable law.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts, subject to applicable law and consumer protection rights.

If any provision of these Terms & Conditions is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions shall continue to remain in effect.

These Terms & Conditions, together with any applicable:

• Purchase agreement
• Invoice
• Warranty policy
• Owner's manual
• Booking terms
• Promotional terms
• Other written terms specifically applicable to a product or service

form the applicable terms governing the relevant transaction or service, subject to applicable law.

Where a specific product warranty, purchase agreement or written commercial term conflicts with these general Terms & Conditions, the specific applicable document shall govern that particular matter.

If you have questions regarding these Terms & Conditions, our products, warranty, service or other matters, you may contact us at:

ATAL Ventures Pvt. Ltd.Brand: Kravo Electric MobilityHead Office: Noida, Uttar Pradesh, IndiaManufacturing & Assembly Facility: Industrial Area, Gorakhpur, Uttar Pradesh, IndiaEmail: info@kravo.co.inWebsite: kravo.co.inCustomer Support: 872 666 2026 / 872 680 4808